Shipping & Returns

Chapter 1. Shipping Times

Each limited edition piece in the Chapter 1. Collection is handmade to order. Due to the production time needed for each item, your coat will be shipped approximately 4-6 weeks after purchase. In the case of our embroidered Sleeping Whale coat, we will ship your coat no more than 8 weeks after purchase.

Chapter 1. Sizing

Please submit your size in the Notes section of your shopping cart when you check out. You can determine the appropriate size for your coat by clicking the Size Guide on the product page.

Chapter 1. Shipping Process

DHL is Chapter 1.'s trusted shipping partner. Each shipped item will receive a tracking code that we will share with you, so that you can follow the status of your purchase.

 

Chapter 1. Return policy

If for any reason you are not satisfied, you can return any item in its original condition for a refund or exchange, within 30 days of receiving it. Items that show signs of wear or have been altered or damaged in any way cannot be accepted for return.

Chapter 1. Shipping fee

All shipping and customs costs are covered by Bercsenyi Stories.

 

Size chart